WARRANTY & REPAIRS

We stand by the quality of our craftsmanship and want your jewellery to last a lifetime. All The Love Diamond jewellery is covered under a limited warranty of six (6) months from the original purchase date. The warranty covers repairs due to manufacturing defects only. Repairs required due to misuse, mishandling, accidents, normal wear and tear, or third-party alterations are expressly excluded from this warranty.

• Within Warranty: During the six-month warranty period, repairs are free of charge, including any shipping fees.
• Outside Warranty: After six months, or in cases where the damage is deemed to result from misuse, repairs will incur a fee. Pricing may vary depending on the work needed and is subject to change after inspection.

Repairs are assessed on a case-by-case basis and may take two to eight weeks to complete depending on the complexity of the repair. The Love Diamond reserves the right to decline repair requests where the jewellery is deemed irreparable or where alteration may compromise the integrity of the piece.

HOW TO REQUEST A REPAIR

Customers must first obtain written approval from The Love Diamond prior to sending in any jewellery for repair. To initiate a repair, the customer may follow the instructions below:

1. Submit Your Request: Email us at [email protected] with the following details:

• Your full name
• Proof of Purchase
• A clear photo of the damage
• A short description of your issue

2. Wait for Confirmation: Once we have reviewed and approved your request, you will be provided with:

• Official quotation (if applicable)
• Repair form
• Detailed shipping instructions

3. Send your Jewellery:

• Package your jewellery securely together with the Repair Form.
• Follow the instructions in the email and ship the item to our flagship location with insurance coverage.

4. Tracking & Updates:

• You can track your shipment using the FedEx airway bill number provided.
• We’ll also keep you updated on the progress of your repair via email.

Please note that any repair sent to The Love Diamond without a Repair Form will be shipped back to the sender at their expense. We cannot accept repairs for jewellery purchased anywhere other than The Love Diamond. If you purchased an item from an outside retailer and need a repair, please contact the original seller.