Click and Collect Appointment Booking
To ensure a personalised and seamless pickup experience, please select your preferred date and time below.
Kindly note your order will be held for 15 working days from your Ready for Collection email.
If uncollected after this period and we’re unable to reach you, it will be released back into our collection. Should you need more more time, please contact us—we’re here to help.
FAQ
Everything you may wish to know, considered with care.
Collection & Appointments
How long will you hold my order?
We will hold your order for 15 working days from the day you receive the Ready for Collection email. If your order remains uncollected after this period and we are unable to reach you, it will be cancelled and returned to our collection.
What should I bring?
Please have your Order Confirmation and Appointment Confirmation emails ready—either printed or on your phone.
Returns & Exchanges
What if it’s not quite right?
We offer a 14-day return policy from the day you collect your piece. Please ensure the vacuum seal remains intact. Read our full return policy.
Can I exchange it in-store?
To keep our process clear and considered, we do not offer direct exchanges. Your online order will be refunded, so you may select a new piece with us in boutique.
Eligibility & Availability
Is this available everywhere?
At the moment, Click & Collect is a dedicated service for our customers within Malaysia.
